- WHO: All VT Group Employees who utilize our email systems. Users without @vt-group.com email addresses are not affected by this upgrade.
- WHAT: Steps to take during & after the Migration
- WHEN: Beginning 9:00am EDT Saturday September 16th
- WHERE: All VT Group Locations & Remote Users
Beginning at 9:00am EDT on Saturday September 16th, we will begin finalizing the email migrations from our local servers to Office 365 Cloud Based solution. During this time, access to your corporate email will be intermittent. After this is completed, users will need to take steps to ensure continued access to their email. We will be posting these instructions upon the completion of the migration on the IT Maintenance website (www.vt-group.com/it-maintenance). They will not be posted ahead of time as accidentally performing these steps prior to the completion will result in loss of access to your email.
These instructions will include:
- Setting up Microsoft Outlook should it fail to automatically switch to Office 365
- Configuring Outlook and Office Mobile Apps
- Outlook Web Access for Office 365
- Getting started with Skype for Business
- Removal of Email Signatures on all devices (signatures will be added to all messages as they are sent, you will not see them on your messages while composing them)
If you experience issues with accessing your email after the completion of the maintenance, please send an email from a personal account to email@example.com requesting support. You must include your full name, email address, and a phone number in your support request since personal email accounts do not match users in our systems. If you are unable to email for any reason, please call the helpdesk (757) 217-0751 to leave a voicemail. We are also respectfully asking that you not contact a technician directly. All support requests must go through the ticketing system so that management can monitor and distribute the workload as quickly as possible during this critical upgrade to our systems. All support requests will be addressed based on severity and the order in which they are received.